RENTAL AGREEMENT – STAY MINTY

IMPORTANT: PLEASE READ CAREFULLY

Thanks for booking with Stay Minty. We’re thrilled you decided on one of our awesome properties and look forward to hosting you.

So, this is our Vacation Rental Agreement. And, although we’ve tried to make this Agreement easier to read than most legal agreements, it’s still a legal document. So please read it carefully, as it’s a binding agreement that governs (a) your Reservation with us (which we’ll call the “Reservation”), (b) our cancellation policy, (c) the fees associated with violating our rules, and (d) the other terms and conditions governing your stay with us at one of our “Vacation Rental Units.” For convenience, we’ll refer to this Agreement throughout as either the “Rental Agreement” or, simply, the “Agreement.” Also, we’ll refer to ourselves (which includes our employees, officers, and agents) as “Stay Minty” or “we” or “us” and we’ll refer to you as either our “Guest” or, simply, “you.”

So, again, WELCOME!! Let’s start with a few basics:

How to stay like a local (minus the local).

There are so many awesome things to see, do, eat, and drink just steps away from your Rental Unit. That being said, to help you have the best stay possible, we have a few tips for you on staying the Stay Minty way:

  1. You’re living like a local, be respectful of the other locals. We mean, c’mon, how would you feel if your neighbor wasn’t super awesome?
  2. All of our Rental Units are smoke-free environments. Even on the balcony if you have one. We’re sorry if this is a bummer, but it’s our policy. Hopefully we told you about it ahead of time and you aren’t super surprised that we still mean it.
  3. Pets are super awesome, but they aren’t allowed in our Rental Units. However, if your fur kiddo is a service animal or an emotional support animal, give us a call and we will make reasonable efforts to accommodate your needs, as required by law.
  4. Your trip details should already be complete. If they aren’t, give us a call ASAP so we can rectify that! What’s a little information between friends?
  5. Your friend, your responsibility. Pretty simple: if you invite them to your Rental Unit, you’re responsible for their actions.
  6. While watching a million people get out of a clown car is hilarious, there are occupancy rules Stay Minty must follow for each of our units. Help us follow the rules and check out Section 9 below for occupancy requirements. If you exceed it, don’t worry! Send us a chat via our website - www.stayminty.com - and we’ll get you one of our bigger Rental Units, if available. (It’s like needing an Uber XL when you have a ton of people with you!)
  7. We’re here to help! If you need something, send us a chat or just give us a call at 833-STAY-MINTY . Our awesome Superhosts will assist you!
  8. Take only memories, leave only the keys, fobs, parking passes, etc. behind. They won’t help you out when you get home and it’s a total pain to have to replace them.
  9. We love gifts, but the greatest gift is making sure you don’t leave anything behind. We suggest taking one last look around before you head home as fees are associated with sending you your belongings. Trust us, the extra five minutes is worth it!
  10. Ugh, here’s the hard one. Should you break anything, really mess something up, or decide to stay longer than your agreed upon length of stay, we have the right to charge you additional fees , but we’d really rather not (and, we’re sure you’d rather not too!).

Other than that, almost anything goes (using basic common sense, of course)! So, get out there and explore! Need some advice on local eats, activities, etc.? We’re happy to help. We want all of our guests to have the most amazing stay. Thank you for choosing Stay Minty.

Here are the basic terms and conditions for your stay, as well as a list of fees associated with each violation of this Agreement (not that you'll need it!):

  1. AGREEMENT TO BE BOUND. This Agreement defines our terms and conditions. By booking a Rental Unit from Stay Minty, you’re agreeing to: (a) accept the terms and conditions of this Agreement; (b) follow the rules; and (c) accept the consequences described in this Agreement if you break the rules.
  2. TERM OF AGREEMENT. This Agreement takes effect when you make your Reservation, continues through 4:00 p.m. local time on your check-in date, and expires upon relinquishment of the Rental Unit. Early check-ins and late check-outs must be authorized in writing by a representative of Stay Minty.
  3. REQUIRED PAYMENT. The amount of your payment is dependent upon how you book your stay. Here’s how it works:
  4. RESERVATIONS require a payment of one hundred percent (100%) of the total rental charges, due at the time the Reservation is booked.
  5. CANCELLATION. Need to cancel your Reservation? Here’s a rundown of our policy:

Q: Are you canceling your Reservation within 24 hours of booking your Reservation?

A: You’re entitled to a full refund.

Q: Are you canceling your Reservation at least 30 days prior to your check-in date, but more than 24 hours after you booked your Reservation?

A: We will refund you 100% of what you paid less a cancelation fee of $250.

Q: Are you cancelling your Reservation less than 30 days prior to your check-in date?

A: If so, this is where it gets a little complicated. Let’s break it down...if you need to cancel your Reservation less than 30 days prior to check-in, you might receive a refund of 50% as long as it’s more than 14 days before your check-in date. If it’s within 14 days, you can forget it because we aren’t refunding you at all. IF we’re able to re-book the Rental Unit you are canceling, then we’ll refund you the amount per night we were able to re-book.

BUT, the lawyers want us to make it clear that you are not guaranteed a refund, and Stay Minty has no obligation to re-book or to attempt to re-book the unit. But, if we do, and we rent it out, you’ll be eligible for a partial refund. That’s the best we can do for these types of cancellations.

  1. SUBSTITUTION OF ACCOMMODATIONS. Unforeseen circumstances may cause your confirmed Rental Unit to become unavailable, and Stay Minty reserves the right to substitute a different Rental Unit. We’ll make every effort to ensure that your accommodations are of equivalent value. If Stay Minty can’t find replacement accommodations, we’ll notify you as soon as reasonably possible and we’ll refund any payments you’ve made.
  2. COMPENSATION/REFUND POLICY. Do you have a house? Does it ever have maintenance issues? Well, guess what? Ours do too! We properly maintain them but sometimes, something completely out of our control happens - in the rare instance something did happen to affect your stay - it would suck. For you and for us - but here’s what we promise: we will do everything we reasonably can to resolve your issue using the resources available to us. If at anytime you’re not happy, we’ll refund you for the unused portion of your stay so you can find something more suitable. That is to say WE DO NOT OFFER COMPENSATION FOR INCONVENIENCES OR AMENITIES THAT DON’T WORK OR FOR ANYTHING AT ALL FOR ANY REASON. There is a major difference between a vacation rental and a hotel. We aren’t a hotel and don’t claim to be. If you want hotel service, stay at a hotel!
  3. CREDIT CARD AUTHORIZATION. To book one of our Rental Units, you’ll need to provide Stay Minty with a credit card number as a guarantee of payment. You agree to pay the rent and any charges associated with the unit. You also agree, upon request, to submit a credit card authorization form proving ownership of the payment method provided; failure to provide such information may result in a cancellation of your reservation and will be treated as a guest-initiated cancellation. You also understand that costs, legal or otherwise, incurred by Stay Minty related to the actions of you or your party will be charged to your credit card, and you authorize Stay Minty to make such charges.
  4. OCCUPANCY LIMITS. Please respect the occupancy limits listed in the listing description.
  5. PUBLIC RECORDS CHECK. Stay Minty conducts a public-records search on all prospective occupants of our Rental Units. To do so, we’ll need each occupant’s full name, date of birth and, when requested by Stay Minty, a government-issued photo ID. Stay Minty reserves the right to cancel a Reservation if the public records search shows any information that we, at our sole discretion, feel would increase the risk of damage to our Rental Units. We also reserve the right to share all occupants’ names, Rental Unit assignment, and arrival/departure dates with the property owner, who also has the right to cancel your Reservation. Stay Minty reserves the right to share with property staff the names of occupants who are authorized to be on the property. If cancellation occurs as a result of a public records search, you will be entitled to a full refund.
  6. MINIMUM AGE REQUIREMENT. Guests must be 25 years of age or older to make a Reservation, and the Guest who made the Reservation must be present for the duration of the stay. If the Guest who made the Reservation isn’t present during the stay, occupants may be removed from the Rental Unit and the Reservation may be canceled without refund.
  7. FALSIFIED RESERVATION. If you make your Reservation fraudulently, or through misrepresentation of fact, your Reservation will be canceled, and you’ll lose any payments you’ve made. You agree that Stay Minty will not be liable for any injury or damage to property or people that results from such a Reservation, and you agree to indemnify Stay Minty as described in Section 25 of this Agreement.
  8. ANIMALS. Sadly, Stay Minty does not allow pets in any of its Rental Units. If you violate this rule, you’ll be fined for bringing your pet and for any damage caused by your pet. If you plan on traveling with a service animal or an emotional support animal, Stay Minty will make reasonable efforts to accommodate your needs, as required by law.
  9. SMOKING. Smoking or vaping of any substance, legal or otherwise, is prohibited in your Rental Unit, on balconies, and in the property’s common areas.
  10. EXCESSIVE NOISE. Stay Minty is committed to respecting our neighbors and to promoting a peaceful, safe, memorable experience for all our guests. You agree to refrain from any activities that would disrupt the peace of neighboring properties and rental units. In other words, no excessive noise, smells, lights…you get it. Keep your stuff to yourself.

You agree to comply with the property’s rules, including quiet hours, and to all local noise regulations. We may use technology, such as NoiseAware, to monitor volume levels in the Rental Unit. (Don’t worry: NoiseAware is incapable of eavesdropping on you. It only measures sound amplitude and it can’t record or transmit words.) If law enforcement or the building staff are called because of the actions of you or your party, it’s at your sole risk and expense, and it may result in additional charges and/or immediate eviction without a refund for any unused nights.

  1. PROHIBITED CONDUCT. You, other occupants of the Rental Unit, and any guests, invited or otherwise (“your party”), agree not to break the law or engage in activities that may disturb or threaten the rights, comfort, health, safety, or convenience of others, including Stay Minty employees, building staff, building residents, or other Stay Minty guests. Prohibited conduct includes, without limitation, the following activities: disrupting Stay Minty’s business operations; verbal or physical harassment; manufacturing, delivering, possessing with intent to deliver, or otherwise possessing a controlled substance or drug paraphernalia; engaging in or threatening violence; possessing a weapon prohibited by state law; discharging a firearm in the apartment community; displaying or possessing a gun, knife, or other weapon in the common area in a way that may alarm others; storing anything in utility closets that house any gas appliances; tampering with utilities or telecommunications; bringing hazardous materials into the apartment community; or taking any action that would injure or derogate from Stay Minty’s reputation in any way, including making any untrue allegations against Stay Minty to others, whether online or otherwise.
  2. EVICTION. You are responsible for the actions of your party, whether those actions take place in the Rental Unit or on the property. You and your party may be evicted by Stay Minty, the building’s management, or other lawful authorities for violating the rules of conduct set forth in Section 16 of this Agreement. You and your party can also be evicted for failure to vacate the Rental Unit by checkout time, for failure to pay required fees, for failing to comply with any of the rules listed in this Agreement, for failure to adhere to the property’s rules, for smoking in the Rental Unit or on the balconies, for the presence of unauthorized pets in your Rental Unit, for noise violations or for disturbing the peace, or for unlawful actions of you or your party.
  3. GUEST LIABILITY. You are responsible for insuring your personal items and those of any occupants and people you invite to your Rental Unit. You agree to be held liable for damage to your Rental Unit and its contents that occurs during your stay, excluding normal wear and tear. If your actions or the actions of your party cause the Rental Unit to become uninhabitable, you agree to pay the cost to repair and the posted nightly rate until the Rental Unit becomes habitable again.
  4. USE OF PREMISES AND AMENITIES. While you’re staying with us, you agree to follow the property’s rules, including those pertaining to the use of swimming pools, saunas, spas, exercise rooms, and laundry facilities. Importantly, glass containers are prohibited in pool areas. You are responsible for keeping your Rental Unit neat and orderly. The Rental Unit and common areas are to be used for residential purposes only, and no commercial, industrial or retail activity can be conducted unless authorized in writing by Stay Minty. Stay Minty is not responsible for amenities or services that are closed, out of service, or cannot be used for any reason. No refunds shall be issued for such unavailability of amenities or services.
  5. VACATING. When your Reservation expires, you agree to vacate the Rental Unit – voluntarily and peacefully. And, you agree to leave the Rental Unit clean and in good condition, excluding ordinary wear and tear, of course.
  6. REFUNDS FOR ISSUES OUTSIDE Stay Minty’S CONTROL. Some things are out of Stay Minty’s control, and we won’t issue refunds for them. This list includes, but isn’t limited to: (a) environmental noise; (b) personal emergencies of Guest; (c) flight delays or other travel-related issues; (d) inclement weather; (e) internet or cable connectivity problems; (f) any states of emergency or government-declared evacuations; or (g) any delay or failure caused by acts of God or other causes beyond Stay Minty’s reasonable control, including fire, flood, earthquake, accident, storm, explosions, strike or labor dispute, act of war, and terrorism. Any such event, and any other event specifically identified in this Agreement, shall be deemed a “force majeure” event.
  7. DAMAGES. If there’s damage to your Rental Unit, you agree to report it to Stay Minty immediately by calling Stay Minty at 833-STAY-MINTY. Any damage to the Rental Unit or the property by you or your party will be charged to your credit card. Broken or missing items will be included in these charges.
  8. REPORTING OF PROBLEMS. If you experience a problem with your Rental Unit during your stay, report it to Stay Minty by calling 833-STAY-MINTY. We’ll do our best to fix the problem. If the problem wasn’t fixed, notify us in writing within 7 days of your check out date. If we don’t hear from you by then, we won’t be liable and we won’t issue refunds.
  9. NATURE OF OCCUPANCY. This Agreement does not give you rights as a tenant, and Stay Minty retains the right to control, manage, and possess the Rental Unit. You do not have the right to exclude Stay Minty from the Rental Unit, and, at the expiration of this Agreement, Stay Minty has the right to remove anyone in the Rental Unit as trespassers.
  10. INDEMNIFICATION. You agree to indemnify, defend and hold harmless Stay Minty and its directors, shareholders, officers, employees, and agents from and against any damages, claims, costs (including reasonable attorneys’ fees and costs) and liabilities, whether for personal injury, property damage or otherwise, arising (a) in relation to this Agreement or a breach thereof, or (b) from any act or omission of Guest, Rental Unit occupants or any invitees of Guest, provided that Guest’s indemnity obligations shall not extend to any situation caused by the negligent or willful acts of Stay Minty.
  11. WAIVER. The waiver by Stay Minty of any breach by Guest of the provisions of this Agreement shall not constitute a continuing waiver or a waiver of any subsequent breach by Guest of the same provision or any other provision in this Agreement.
  12. RIGHT OF ENTRY. Stay Minty and the building property staff have the right to enter your Rental Unit if necessary.
  13. TERMS. The section headings in this document are not limiting and do not affect the interpretation of this Agreement. Whenever the singular number is used in this Agreement, and when required by the context, the same shall include the plural and vice versa, and the masculine gender shall include the feminine and neuter genders and vice versa.
  14. SEVERABILITY. Each provision of this Agreement is an independent clause, and if any one provision is unenforceable, that doesn’t affect the enforceability of any other provision.
  15. FORCE MAJEURE. Neither of us is liable for failure to meet the terms of this Agreement if it’s due to force majeure (i.e. an “Act of God”), provided that reasonable efforts are made to notify the other party about such an event and its expected duration.
  16. ENTIRE AGREEMENT. We both agree that this Agreement contains our entire understanding with respect to your booking with Stay Minty and supersedes any other agreement between us, whether written or oral. Neither one of us can change or amend this Agreement without the other’s written consent.
  17. GOVERNING LAW AND VENUE. This Agreement shall be governed by the laws of the state of Washington without regard to its principles of conflicts of laws. We both agree that the sole venue for any mediation or judicial action related to this Agreement shall be in Davidson County, Nashville, Tennessee. We both consent to personal jurisdiction of the courts in Nashville, Tennessee.
  18. ATTORNEYS’ FEES. The prevailing party in any lawsuit arising from or relating to this Agreement is entitled to recover its costs, including reasonable attorney fees.

ADDITIONAL FEE SCHEDULE:

ISSUE

FEE

Unauthorized Late Check Out

Rack Rate + Displacement Cost

Smoking

$500 … flat fee

Excessive Cleaning

$250 … per hour

Biohazardous Waste

$500 … flat fee

Insurance Claim when damages are over 1,000 - you must notify us before checking out.

$350 … flat fee

Wall Damage

$250 … minimum

Restaging of Furniture

$500 … minimum

Stained Linen

$25 ..… minimum

Unauthorized Pets

$250 … minimum

Noise Complaints

Complaint: potential warning issued or, if necessary, eviction with no refund and a charge of up to $1,000.00

Party in Unit or Common Area

Up to $2,000.00 plus any damages to Stay Minty

Forgotten Personal Belongings

$75.00 … minimum