Get Verified!

For the safety of our community and guests, we require primary guests to verify their identification in order to finalize their reservation.

You will not receive a confirmation from us after you complete this process. A third party does the verification and will only notify us if there is an issue.

What is Get Mati?
Get Mati is the third party service we use to automatically verify and validate your identity .

Do I have to do this even though I verified my ID with Airbnb?
Yes. Airbnb's verification does not include all users, does not disclose what the check includes and does not share any results with hosts.

Why is it asking me to touch my nose to my phone?
It's asking you to move your head around so it can verify whether you're a real, live person . This prevents users from using someone else's identity by holding a picture up instead.

I don't know you, why should I send you a copy of my ID?
W hen was the last time you checked in to a hotel without having to provide a photo ID and a credit card? Airbnb is just a platform - similar to Expedia. When you book through Expedia, you still have to show your ID to the hotel clerk. Since we don't have a front desk and allow guests to self-check-in, this process is required.

What if I still have questions?
Contact us if you have any questions.

I still feel weird about this. what happens if I refuse to verify?
Unfortunately, you won't be able to stay in our property without going through this process. From the time you book your reservation, you have 48 hours to cancel without any penalties.